Orders and Payment

Methods of Ordering and Paying for Products

The main way to order products from animespotb2b is through the website www.animespotb2b.gr, 24 hours a day, every day of the year.

However, we do accept orders you place through:

1. Electronic mail (e-mail), to the address info@animespotb2b.gr, 24 hours a day, every day of the year.

2. Telephone call to the number 2310 81 11 73 with a simple local charge from all over Greece, on all working days and hours according to the store's schedule.

You can also stop by our store in Thessaloniki and place your order in person. However, you should be preceded by a phone call to make sure that the products you want are in the warehouses of our headquarters, if you want to receive them immediately after completing your order.

When ordering by e-mail, do not forget to include the telephone number where we can contact you directly, because even if the information you sent us electronically is complete, we will need to confirm your order by telephone.

At this point, however, we want to repeat that ordering through the animespotb2b website is the best method, because it ensures the completeness of the order details, minimizes any problems that may come from the human factor (errors, misinterpretations of orders, etc. ). We recommend the use of a telephone order only in the case of orders of products of large quantities, volume and/or weight and value, in which case consultation regarding the method of shipping, receipt, etc. is usually necessary.

Procedure for Online Ordering of Products from the animespotb2b Website

Navigate to the animespotb2b.gr website from the main menu or with the search function (top right) to find the products that interest you. On the desired product page you will find the price, description and photos of the product. After carefully reading the product specifications, you will press the "Add to Cart" option to add it to your shopping cart.

In order for the product to be added to the "shopping cart" it must be marked as "Immediately available" or have the indication "Pre-order" on the page.

You continue in the same way to add the products you are interested in to your shopping cart.

By clicking on "Cart" you can go to the page of your order. Your current order is displayed there, which you can edit (change quantities, delete products).

After confirming the products and quantities in the cart as well as the total amount of the order, select "COMPLETE ORDER" and follow 4 simple steps.

Step 1:

If you are a new customer, you must be able to register on the site and create your own account for the best possible experience in our online store. If you already have an account, log in and go to the next step.

Step 2:

You choose whether you want a Receipt or Invoice and the shipping information. If you have a coupon or gift certificate, you use it in the appropriate field on the right part of your screen that precedes "Order Summary".

Step 3:

You choose the company with which you want to send your order (ELTA Door to Door, Speedex, General Post) or "Pick up from the physical store in Thessaloniki" and proceed to the last Step.

Step 4:

You choose the payment method.

If you want your order to be sent by a courier, the following options are available:

- Cash on delivery (you pay with cash at your door or with cash/card at the courier's store).

- Credit or Debit.

- PayPal.

If you have chosen collection from the Thessaloniki store, then there are the following options:

-Credit or Debit.

- Paypal.

-Payment in store.

The shipping costs for orders under €50 in product value are €4.00 using the services of ELTA Porta Porta or Speedex and €5.00 using the services of General Post.
For orders over €50 we give you shipping costs as a gift!

If you are having trouble for any reason, you can call us on 2310 811173 Monday to Friday 10:00 - 21:00 and Saturday 10:00 - 18:00 (except public holidays and holidays).



Charges - Payment Methods

You can pay for your order in 5 ways:

1. By Credit Card (recommended).
2. By depositing into an animespotb2b Bank Account.
3. By Cash on Delivery.
4. Through the PayPal service.
5. In cash at animespotb2b's head office and up to the amount permitted under current tax legislation.

Payment by Credit Card.

Credit card transactions on the animespotb2b website are cleared by Alpha Bank. We recommend the use of a Credit Card as the first choice, as long as you have a MasterCard or VISA credit card. You can safely use it to pay for your products. The payment process via credit cards is completely safe, and is covered by the most modern security standards on the animespotb2b.gr server. The process is extremely simple and fast, and takes place in just two steps.

Analytically:

1. Fill in your card details in the relevant form.
2. In case of success your order is registered, while in case of failure you are informed accordingly.

Additional information on using a credit card

The CVC / CVV field is located on the back of your credit card and is a three-digit number. You are asked for extra security and it protects you even more since it is very difficult for someone to know this field. To insert it, turn over and look at the back of your credit card. It's the three-digit number you'll see, and it's usually in the top right. If a mistake is made during the payment (e.g. the connection is lost or you press Cancel during the transfer), don't worry. Whatever happens, the transaction has been recorded by us and your money will not be lost (unless we get approval for your card and the amount has actually been reserved.) The process is automated, controlled and there is no chance of money being lost.

Payment by bank deposit.

You can deposit your order money to us in one of the animespotb2b accounts. You will be informed of the exact amount including shipping costs depending on your order method.

1. If you order through the animespotb2b Web Site, then the exact amount appears at the end of your charges.

2. If you order by any other method, you will be informed by our partner who helped you submit your order. We recommend the use of online banking (web banking), which is currently available from almost all banks because it significantly speeds up and ensures the entire process.

In all cases the money that should arrive in our Account should be EXACTLY the amount indicated at the end of your order NET, without charges or deductions. Especially in the case of Web Banking when you are asked to specify who bears the costs, (sender, recipient or both) you should select "Sender" for both banks.

Animespotb2b Accounts are as follows:

ALPHA BANK:
Beneficiary Tzortzis Panagiotis, IBAN: GR6001407020702002002011344

ATTENTION: Your order will begin to be prepared as soon as the funds appear in one of the above accounts

Payment by Cash on Delivery

For those who prefer the more traditional payment method, the products arrive via animespotb2b drivers or courier and you pay the price at the time of receipt. This method has an additional cost given the collection charge from the courier companies. In case you choose this method, your order will start to be prepared only after we contact you by phone. Therefore, immediately after placing your order, you must be available to confirm your order by phone. This payment method is only valid for Greece. We apologize for the additional inconvenience, but it is impossible to verify the identity of the ordering person in any other way.

Payment via PayPal

PayPal online service offers a fast, easy and secure way to make payments over the Internet, without giving away your card information. So if you have a PayPal account you can pay for your orders by depositing to animespotb2b's PayPal account. Animespotb2b is updated almost at the same time as your payment, so we can immediately start the process of your order. If you don't have a PayPal account, you can easily open one (for free) by following the simple and easy-to-understand steps outlined on the PayPal Web Site. All you need is a credit card, or transfer money from your bank account to your PayPal account. Both depositing money via PayPal and creating a new account are 100% free.
Important Note: Paypal is NOT available for wholesale customers.

Payment at animespotb2b headquarters.

You can pay at the headquarters of animespotb2b, at 26 Stratigou Kallidopoulou Street, 546 42 Thessaloniki, and combine your order with the IMMEDIATE receipt of your products, without any additional charges (transportation, etc.). In this case you should contact animespotb2b by phone before your move to ensure that the products you ordered are available in our headquarters warehouses.

Secure card payment through the internet and animespotb2b website

The process is completely safe. There is a lot of "mythology" about the security of credit card payments over the Internet. They are MUCH SAFER than paying by credit card at an e.g. restaurant, or a retail store!

All payments made using a card are processed through the electronic platform
payments "Alpha e-Commerce" by Alpha Bank and uses TLS 1.2 encryption with encryption protocol 128-
bit (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches the
its certain recipient, who will be able to decode it using the appropriate key.

Any attempt to intercept the credit card information that is likely to be attempted is impossible in principle, since the decoding of the data transmitted using the SSL protocol is absolutely impossible. Interception of credit card information is not done during the process of submitting the information, but from the Servers where it is stored. animespotb2b DOES NOT STORE your credit card information. That's why every time you order something from us, and despite the fact that you may be an old customer, you will be asked for your card details again. This is certainly a minor inconvenience in the face of the security provided by not storing your card details.

What is included in the price of the item listed on animespotb2b?

The list price displayed in product searches, or where a product price is displayed outside of your Cart, includes the selling price of the product AND ALL applicable taxes (eg VAT, Excise Duty). The above price does NOT include shipping costs. In your Shopping Cart you will see the full breakdown of the price of all the products you have selected, including shipping and taxes. The full breakdown will also appear on the receipt or invoice you will receive with the products you have ordered.